Terms and Conditions

Terms & Conditions of Boarding with Larkholme Pet Holidays, Kennels and Cattery (Known in this document as LPH)

1. Vaccination details
1.1. All pets boarded must be fully vaccinated, including kennel cough and the current vaccination certificate must accompany each pet.
1.2. The vaccination certificate must remain in the possession of LPH throughout the period of boarding.
1.3. Failure to provide a valid vaccination certificate for each pet will prevent them from boarding.
1.4. This must show a booster vaccination having taken place within the last 12 months and signed off by a qualified Veterinary Surgeon. The certificate must show the booster having been administered as part of a course of vaccinations.
1.5. Dog Vaccinations must safeguard against the following diseases: Distemper, Parvovirus, Hepatitis, Leptospirosis and Parainfluenza.
1.6 All dogs must have a current Kennel Cough (Infectious Tracheobronchitis) vaccination.
1.7. Your dog must have this at least 3 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card / certificate as ‘Intrac’ (which lasts for 6 months) or ‘Nobivac KC’ (which lasts for 12 months). This is caused by an airborne infection and thus outside the control of LPH.
1.8 LPH will never knowingly accept a dog with the condition, but as incubation can exceed 10 days it may not be detectable prior to arrival. THE OWNER therefore accepts that this hazard exists, especially at busy times.
1.9 In this instance, if you dog is not vaccinated or thought to be infectious, your booking may be cancelled but you will remain liable for the boarding fees in full.
1.10. All Animals must be covered by a known flea treatment, such as ‘Frontline’, ‘Stronghold’ or ‘Advantage’ before they are boarded. These products have varying lengths of effectiveness. Animals that arrive with fleas will be administered such a product and charged accordingly.
1.11. An effective Wormer, such as ‘Drontal’ or ‘Panacure’ must have been administered to any Dog or Cat prior to boarding. This should be taken at least a week before coming into the Kennels / Cattery. Please check with your Veterinary Surgery on how long each product will protect your Pet.
2. Medical Record
T’s & C’s v1. 2022
2.1. If an animal has a medical condition of any sort, we must be notified at the time of booking.
2.2. If we have not been notified of such a condition or course of medication, we reserve the right to refuse admission.
2.3. We reserve the right to refuse to board any dog that is clearly unwell, or that we consider could be dangerous to our staff.
2.4. We do not accept any female dog that is in season. We reserve the right to refuse admission and also call the emergency contact should they come into season during their stay. If no one can collect the dog then we reserve the right to charge extra
3. Emergencies
3.1. In the unlikely event your dog becomes unwell during their stay they will be treated by our designated veterinary surgeon, The Laurels Practice, 4 Ryland Street, Hereford.
3.2. This cost of treatment will be incurred by the owner.
3.3. THE OWNER accepts that a veterinary surgeon will be called if LPH think it necessary & any resulting fees not covered by insurance will be payable by THE OWNER at time of collection.
3.4. During the period of boarding, LPH will exercise every possible care and attention to the welfare and safety of the pet, however LPH accepts no responsibility for problems outside of their control.
3.5. All animals are boarded purely at the owner’s own risk.
3.6. In the unlikely event of a dog/cat passing away, every attempt will be made to contact the owner, if this is not possible our vets will be contacted and arrangements made for collection and the fee charged to you.
3.7. Dogs/cats from same family can only share a kennel if signed permission is given. A signature on the registration card will be required for this purpose.
3.8. Whilst every possible attention is given to each pet boarded with us, when family pets share accommodation, we cannot be held responsible for any injury caused from one dog/cat to another within the same family. Please sign the bottom of the T & C form and Booking in form to consent to your dog’s/cats sharing a kennel. Should we feel the need to separate them in the interest of the animal’s own safety, the relevant fee for the extra accommodation will be charged.
4. Emergency Protocol
T’s & C’s v1. 2022
4.1. An emergency contact MUST be provided and they must be able to come and collect the dog/cat should a need arise i.e. in case of aggression from the animal towards LPH staff. In a case of emergency, the person you have nominated will be contacted via telephone, text and email.
4.2. The designated veterinary surgeon will be contacted and engaged if required as stated above, should there be a medical emergency.
4.3. THE OWNER will also be notified by telephone, text and email.
5. Aggressive / Destructive Temperaments
5.1. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we may contact you to arrange their removal.
5.2. All damage caused by an animal to any area will be chargeable to the Animal Owner.
5.3. If your dog is upsetting itself and others due to barking 24/7 other arrangements will have to be made in the future.
5.4. We do not accept aggressive dogs, if the dog does become aggressive every attempt will be made to ensure its basic care, but they may not be allowed out of the kennel area and the owner may be contacted to collect the dog immediately.
6. Minimum Age
6.1. LPH operate a minimum age policy of 12 months.
7. Diet
7.1. We strongly recommend your Pet be kept on the same diet.
7.2. If LPH do not stock the food you feed, it is your responsibility to supply enough food for the duration of your pet’s stay.
7.3. If you don’t supply the food your pet eats normally LPH are not held liable for any conditions resulting from change of diet.
8. Bedding & Toys
8.1. We supply plastic hygienic beds, soft bedding or platform bed for both cats and dogs.
8.3. LPH take no responsibility for loss or damage to any supplied bedding, leads or toys, if you chose to bring these in to the boarding facility.
T’s & C’s v1. 2022
9. Boarding Fees
9.1. THE OWNER is charged for each day they are at LPH.
9.2. All outstanding fees must be paid in full on or before the time of collection.
9.3. Charges commence on the day of arrival until and including the day of departure. For example, if you book to stay from the 1st to the 15th you will be charged for 15 days.
9.4. Should the stay be extended by THE OWNER for any reason, extra days will be charged at the daily rate.
9.5. If the stay is curtailed, the full price may remain payable, but LPH, (at their discretion), may offer a refund for unused days, except during busy periods where it is not possible to re-allocate the accommodation.
9.6. Christmas Day, Boxing Day. New Years Day and Easter Sunday will be charged at double the rate.
10. No Show
10.1. A No-Show is the term used for a booking where you have failed to present your pet/pets for boarding within 48 hours of the first day of your booking.
10.2. In this instance THE OWNER agrees that the booking may be cancelled.
10.3. THE OWNER further agrees to be liable in full for all boarding fees and agree to pay on receipt of LPH invoice.
11. Late Cancellation Charge
11.1. We reserve the right to charge for the whole period originally booked in the event of late cancellation, non-attendance/arrival, or late adjustment to the original period booked.
11.2. Late cancellation being 14 days or less will be charged in full or in part.
12. Non-Collection
12.1. Any pet not collected within fourteen days of the agreed date of collection may be re-homed at LPH discretion unless satisfactory communication is received from THE OWNER within this period.
13. Payment
13.1. All outstanding fees must be paid in full on or before the time of collection by cash or debit or credit card.
T’s & C’s v1. 2022
13.2. If your payment is withdrawn or declined you accept full liability for any bank charges incurred, you further agree that LPH may at their discretion charge an admin fee of 30% of any outstanding balance, if they have to enforce the debt.
14. Office Hours
14.1. We ask the office hours are respected and that the premises are not visited outside of these hours. Office hours are 9-10am and 5-6pm, these are also drop off and collection times.
14.2. Office hours are listed on the signs and website.
14.3. Emails, texts and phone calls are aimed to be answered within a 24-hour window. This may be up to 48 hours during bank holidays.
15. Closure
15.1. We will close for three weeks each November; the dates will be listed on the website.
16. Covid
16.1. Drop offs and pick ups must be arranged in advance and an appointment time will be given.
16.2. Please ensure a mask is worn at all times within the reception area.
16.3. If you have Covid or have been exposed to Covid and may be at risk please contact us to arrange a contactless pick up.
17. Social Media
17.1. We have a social media account on Facebook and Instagram (Larkholme_Pet_Holidays), where we post pictures of your dogs and cats informing you what they have been up to. If you do not wish to take part in this please tick the ‘NO’ box on the booking in form.